Is this a consulting service?

No, this is a free, interactive software tool that calculates your potential liability under the DPDP Act 2023 in 30 seconds. It provides an instant risk score and automated action plan.

What are common DPDP violations in Website Chat Widget Audit?

Common violations include: Collecting personal data (like email or phone) via chat without a clear consent prompt or link to a privacy policy beforehand., Sharing chat transcripts and visitor identifiers with third-party widget providers without a valid Data Processing Agreement (DPA) in place., Retaining chat logs and associated personal data indefinitely, far beyond the stated purpose of collection or without a defined retention schedule..

The DPDP Audit Tool

Compliance for Website Chat Widget Audit

💬

Website Chat Widget Audit
Liability Check

Your website's chat widget is a major DPDP liability trap. Sharing customer data (names, emails, chat transcripts) with third-party widget providers without explicit consent or proper agreements can lead to heavy penalties, up to ₹250 Crore.

Why Website Chat Widget Audit is at Risk

Your website's chat widget, whether it's Intercom, Tawk.to, Freshdesk Chat, or a custom solution, collects a treasure trove of personal data – from visitor IPs and locations to full conversation transcripts, names, and contact details. Under DPDP, this makes your company the **Data Fiduciary**, responsible for every byte. Sharing this data with the widget provider (the **Data Processor**) without a robust Data Processing Agreement (DPA) and explicit user consent is a direct violation. Imagine a startup in Whitefield, Bangalore, using a widget without a DPA – that's a ticking time bomb for regulatory action. The Data Protection Board will scrutinize how you handle this 'direct contact' data.

Common Violations

1.Collecting personal data (like email or phone) via chat without a clear consent prompt or link to a privacy policy beforehand.
2.Sharing chat transcripts and visitor identifiers with third-party widget providers without a valid Data Processing Agreement (DPA) in place.
3.Retaining chat logs and associated personal data indefinitely, far beyond the stated purpose of collection or without a defined retention schedule.

The Immediate Fix

Inventory all chat widgets on your website. For each, review the vendor's Data Processing Agreement (DPA) and ensure it aligns with DPDP requirements. Implement explicit consent mechanisms within the chat interface for data collection and processing.