Session Replay Risk Audit
Liability Check
Your product and UX teams might be getting insights at a cost of ₹250 Crore. Session replay tools frequently capture unmasked sensitive data from forms, checkout, and dashboards, making your business an instant DPDP target.
Why Session Replay Risk Audit is at Risk
Session replay tools, while invaluable for UX, are a **major DPDP landmine**. They often capture every keystroke, scroll, and click. Critically, many popular tools record user input *before* client-side masking takes effect, exposing **Aadhaar numbers, PAN details, UPI IDs, or even sensitive medical records** entered on your website or app. This unmasked capture, storage, and processing of sensitive personal data without explicit, granular consent or a lawful basis is a direct DPDP violation. Remember, as the **Data Fiduciary**, your liability is absolute, even if your third-party replay vendor (the Data Processor) is at fault. The Data Protection Board will hold *you* responsible for up to **₹250 Crore**.
Common Violations
- 1.Capturing unmasked sensitive personal data (e.g., Aadhaar, PAN, UPI IDs) through session replay on forms or checkout flows.
- 2.Failing to adequately mask sensitive fields (like OTPs, credit card numbers) before data is sent to replay servers.
- 3.Not explicitly disclosing the use of session replay tools and the types of data collected in your privacy policy.
The Immediate Fix
Conduct an urgent audit of all session replay tools used across your platforms. Implement robust client-side masking on *all* input fields that might contain sensitive personal data (e.g., credit card numbers, OTPs, health data). Update your privacy policy immediately to clearly disclose the use of these tools and the data processing activities involved.
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Projected Compliance Deadline: Immediate