Is this a consulting service?

No, this is a free, interactive software tool that calculates your potential liability under the DPDP Act 2023 in 30 seconds. It provides an instant risk score and automated action plan.

What are common DPDP violations in Sales Call Recording Consent Audit?

Common violations include: Recording calls with a generic disclaimer ('This call may be recorded') instead of obtaining active, explicit consent., Not providing a clear option for the data principal to opt-out of recording before the call begins., Storing or processing call recordings (transcripts, sentiment analysis) without an audit trail of valid consent..

The DPDP Audit Tool

Compliance for Sales Call Recording Consent Audit

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Sales Call Recording Consent Audit
Liability Check

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Every sales and support call you record without explicit, verifiable consent is a direct DPDP violation. Fines for unauthorized processing of personal data can soar up to ₹250 Crore.

Why Sales Call Recording Consent Audit is at Risk

From your Mumbai sales floor to your Bangalore tech support, recording calls is standard practice. But under the **DPDP Act 2023**, merely stating 'this call may be recorded' is NOT enough. You need **explicit, verifiable consent** for processing voice data, which is personal data. This extends to how recordings are stored (e.g., AWS S3, Google Cloud), who has access (e.g., CRM like Salesforce, Zoho), and how AI tools (e.g., Gong, Chorus, Ambit) transcribe and analyze them. A single data principal complaint about an unconsented recording can trigger a massive inquiry, leading to crippling fines and reputational damage.

Common Violations

1.Recording calls with a generic disclaimer ('This call may be recorded') instead of obtaining active, explicit consent.
2.Not providing a clear option for the data principal to opt-out of recording before the call begins.
3.Storing or processing call recordings (transcripts, sentiment analysis) without an audit trail of valid consent.

The Immediate Fix

Update your IVR or agent script to secure explicit, opt-in consent for recording BEFORE the conversation proceeds. Implement a system to log this consent (or refusal) against the customer record and ensure your data retention policies align with DPDP requirements for recorded personal data.