Is this a consulting service?

No, this is a free, interactive software tool that calculates your potential liability under the DPDP Act 2023 in 30 seconds. It provides an instant risk score and automated action plan.

What are common DPDP violations in In-App Chat Data Audit?

Common violations include: Storing full chat histories indefinitely without a clear, justified retention policy (violates data minimization)., Using chat messages for AI training or analytics without explicit, purpose-specific consent from users., Granting broad, unrestricted access to all chat data (including private conversations) to support or moderation teams without proper oversight and audit trails..

The DPDP Audit Tool

Compliance for In-App Chat Data Audit

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In-App Chat Data Audit
Liability Check

Every message, attachment, and user ID in your in-app chat is personal data under DPDP. Mishandling it – from retention to moderation access – can trigger major penalties for your business.

Why In-App Chat Data Audit is at Risk

Your in-app chat isn't just a communication tool; it's a treasure trove of **personal data**, from direct messages and shared documents to user interaction logs. The DPDP Act demands strict accountability for how this data is collected, processed, stored, and even deleted. Are your chat platforms, often third-party processors like Intercom, Freshchat, or Zendesk, truly compliant? Unauthorized access by moderators, excessive data retention beyond necessity, or failure to secure attachments can lead to **significant data breaches** and regulatory action. Even internal training data derived from chats must comply with **purpose limitation** and **data minimization** principles.

Common Violations

1.Storing full chat histories indefinitely without a clear, justified retention policy (violates data minimization).
2.Using chat messages for AI training or analytics without explicit, purpose-specific consent from users.
3.Granting broad, unrestricted access to all chat data (including private conversations) to support or moderation teams without proper oversight and audit trails.

The Immediate Fix

Immediately audit your chat data retention policies. Map out exactly what data is stored, for how long, and define strict, role-based access controls for all internal teams (support, moderation, sales) interacting with chat data.