Travel Agencies & Booking Operators
Liability Check
Travel agencies routinely process highly sensitive passport details, payment information, and emergency contact data. Improper handling or sharing with airlines, hotels, and visa services can lead to colossal DPDP penalties.
Why Travel Agencies & Booking Operators is at Risk
Travel agencies are custodians of some of the most personal data. From **passport scans** for international bookings to **health declarations** for specific destinations, this data often crosses multiple borders and is shared with numerous third-party processors. Under the DPDP Act, failure to obtain granular, explicit consent for each specific data sharing instance—be it with airlines, hotels, or ground transport—constitutes a serious violation. Storing this sensitive information beyond its operational necessity, or in an unsecured manner, can escalate your liability, potentially classifying you as a **Significant Data Fiduciary** with higher compliance burdens.
Common Violations
- 1.Storing scanned copies of passports, visa documents, or credit card details on unencrypted local systems after the trip's completion.
- 2.Sharing customer's dietary restrictions, medical conditions, or health declarations with hotels/airlines without explicit, purpose-specific consent.
- 3.Automatically adding a customer's emergency contact persons to marketing lists for future promotions without their individual consent.
The Immediate Fix
Map out your entire data flow from booking to post-trip follow-up. Identify where passport, payment, and emergency contact data is collected, stored, and shared. Immediately implement a robust consent management system to capture explicit, granular consent for each data sharing purpose and recipient.
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Projected Compliance Deadline: Immediate