Is this a consulting service?

No, this is a free, interactive software tool that calculates your potential liability under the DPDP Act 2023 in 30 seconds. It provides an instant risk score and automated action plan.

What are common DPDP violations in Shared Inbox Data Audit?

Common violations include: Ex-employees or current staff retaining blanket access to shared inboxes long after their need-to-know has expired., Indefinite retention of emails and attachments containing personal data (e.g., support tickets with customer details, old sales enquiries)., Forwarding emails with PD/SPD to unapproved third-party tools (CRMs, analytics, project management) without a Data Processing Agreement (DPA)..

The DPDP Audit Tool

Compliance for Shared Inbox Data Audit

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Shared Inbox Data Audit
Liability Check

Your shared inbox is a goldmine for data breaches and DPDP penalties. Uncontrolled access to customer enquiries, support tickets, or sales leads often exposes sensitive personal data (SPD) without proper authorization, making you an easy target for hefty fines.

Why Shared Inbox Data Audit is at Risk

Shared inboxes, whether for support, privacy, or sales, are often overflowing with **Personal Data (PD)** and even **Sensitive Personal Data (SPD)**. Think customer grievances, KYC documents, medical reports, or financial queries. Without strict access controls, retention policies, and audit trails, any employee with inbox access can expose valuable data. For a fintech startup in Mumbai, this could mean **bank account details** or **PAN card numbers** floating unchecked. The DPDP Act mandates you control who sees what, for how long, and for what explicit purpose. Failure to map and secure this data pipeline can lead to **severe penalties up to ₹250 Crore**.

Common Violations

1.Ex-employees or current staff retaining blanket access to shared inboxes long after their need-to-know has expired.
2.Indefinite retention of emails and attachments containing personal data (e.g., support tickets with customer details, old sales enquiries).
3.Forwarding emails with PD/SPD to unapproved third-party tools (CRMs, analytics, project management) without a Data Processing Agreement (DPA).

The Immediate Fix

Immediately conduct a comprehensive audit of all shared inboxes (Gmail, Outlook, Zendesk, Freshdesk, etc.). Map every individual with access, revoke permissions for ex-employees and those without a clear business need. Define and enforce data retention policies for emails and attachments containing personal data.