Is this a consulting service?

No, this is a free, interactive software tool that calculates your potential liability under the DPDP Act 2023 in 30 seconds. It provides an instant risk score and automated action plan.

What are common DPDP violations in Customer Success Data Audit?

Common violations include: Sharing customer contact lists or product usage data with marketing/sales without explicit consent for *that specific purpose*., Storing unstructured customer notes (e.g., in a Notion doc or Google Sheet) that contain sensitive personal details without proper access controls or purpose-specific collection., Using third-party tools (CRM, analytics, support) for customer data processing without a signed Data Processing Agreement (DPA) or verifying their DPDP compliance..

The DPDP Audit Tool

Compliance for Customer Success Data Audit

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Customer Success Data Audit
Liability Check

Your customer success team's daily operations involve extensive personal data – from account notes to product usage logs. Mismanaging or sharing this customer data without proper consent and contracts can lead to massive DPDP penalties, turning client retention into a ₹250 Crore liability.

Why Customer Success Data Audit is at Risk

Customer Success isn't just about relationships; it's a goldmine of **personal data**. Every account note, product usage signal, and stakeholder detail falls under the **DPDP Act's** scrutiny. Without clear **purpose limitation** and explicit consent, sharing this data internally or with third-party tools like CRMs (e.g., Salesforce, HubSpot) or analytics platforms (e.g., Mixpanel, CleverTap) makes your company a **data fiduciary** liable for breaches. Even basic health scores or renewal probabilities, when derived from identifiable **personal data**, require careful handling. Are you sure your CS team's workflows comply with **data minimization** and **storage limitation** principles?

Common Violations

1.Sharing customer contact lists or product usage data with marketing/sales without explicit consent for *that specific purpose*.
2.Storing unstructured customer notes (e.g., in a Notion doc or Google Sheet) that contain sensitive personal details without proper access controls or purpose-specific collection.
3.Using third-party tools (CRM, analytics, support) for customer data processing without a signed Data Processing Agreement (DPA) or verifying their DPDP compliance.

The Immediate Fix

Immediately audit all customer data touchpoints within your CS workflows. Identify every piece of **personal data** collected, processed, and shared, mapping its journey from intake to deletion. Ensure every third-party vendor handling customer data has a robust Data Processing Agreement (DPA) and meets DPDP standards.