Hotels & Hospitality
Liability Check
Hotels process guest IDs, payment details, and booking histories daily. Without strict compliance, every check-in could become a compliance nightmare.
Why Hotels & Hospitality is at Risk
From collecting **Aadhaar, passport, or driver's license copies** at check-in to storing guest preferences, payment details, and Wi-Fi usage logs, hotels are data-rich environments. The DPDP Act requires explicit consent for each specific purpose, strict data retention policies, and robust security. Sharing guest data with third-party booking aggregators, loyalty programs, or marketing partners without proper consent and data processing agreements constitutes a **major violation**. Even CCTV footage of guests is considered personal data.
Common Violations
- 1.Retaining physical or digital copies of guest Aadhaar/passport/ID beyond the legally mandated period without specific, fresh consent.
- 2.Using guest email addresses or phone numbers collected during booking for unsolicited marketing campaigns or partner promotions without clear opt-in.
- 3.Inadequate security measures for guest PII, such as unencrypted databases or readily accessible physical copies of IDs at the front desk.
The Immediate Fix
Audit your guest data collection and retention policies immediately. Implement a clear 'consent-first' mechanism for all marketing communications. Ensure all physical and digital copies of guest IDs are securely stored and purged according to defined retention schedules.
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Projected Compliance Deadline: Immediate
Next step after the audit
The audit shows the gaps. Sanctum closes them. One programme covers legal position, data map, gap analysis, implementation, tooling, training, a written readiness opinion, and breach cover, under one accountable owner. See the all-in-one programme
What Should You Do Next?