E-Commerce DPDP Compliance: Delhi Businesses Beware!
Liability Check
For Delhi's bustling e-commerce sector, handling customer data without explicit consent is a direct path to DPDP penalties. Every transaction, every login, every abandoned cart exposes you to significant liability if compliance isn't watertight.
Why E-Commerce DPDP Compliance: Delhi Businesses Beware! is at Risk
From Lajpat Nagar boutiques selling online to massive warehousing operations in NCR, every Delhi e-commerce business is a **Data Fiduciary** under the DPDP Act. You collect names, addresses, payment details, browsing habits – all **'personal data'**. Without a clear legal basis, especially **verifiable consent**, for each data point, you're looking at fines up to ₹250 Crore. This isn't just about your website; it's about your payment gateways, logistics partners, marketing platforms, and even internal CRM systems – **all touchpoints handling customer data** must be compliant.
Common Violations
- 1.Sharing customer shipping addresses with delivery partners without specifying this in your privacy policy or obtaining specific consent.
- 2.Collecting and storing payment details (beyond what's necessary for transaction processing) without explicit, granular consent.
- 3.Sending marketing emails or SMS to Delhi customers who haven't explicitly opted-in, or without an easy unsubscribe option.
The Immediate Fix
Start by auditing *all* personal data collected on your e-commerce platform – from customer sign-ups to analytics. Update your privacy policy to be DPDP-compliant, clearly stating data collection purposes and third-party sharing. Immediately implement a robust consent management system to capture explicit, purpose-specific consent for every data type.
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- Start with the free self-check to find questions for your team.
- Our paid gap assessment takes four weeks. We check your apps, documents and records, then list what needs fixing.
- Fixing the agreed gaps takes two to three months. A final assessment checks the completed work.
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Next step after the audit
The audit shows the gaps. Sanctum closes them. One programme covers legal position, data map, gap analysis, implementation, tooling, training, a written readiness opinion, and breach cover, under one accountable owner. See the all-in-one programme
What Should You Do Next?