Is this a consulting service?

No, this is a free, interactive software tool that calculates your potential liability under the DPDP Act 2023 in 30 seconds. It provides an instant risk score and automated action plan.

What are common DPDP violations in BPO & Call Centres?

Common violations include: Recording calls or storing customer PII without explicit, granular consent for processing purposes beyond the immediate service., Retaining customer financial details (e.g., credit card numbers) or health records on internal systems beyond the agreed-upon retention period or after contract termination., Sharing customer data with unapproved sub-processors or third-party analytics tools without the Data Fiduciary's explicit consent and due diligence..

The DPDP Audit Tool

Compliance for BPO & Call Centres

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BPO & Call Centres
Liability Check

BPO & Call Centres handling sensitive customer PII, financial details, and health information inherit substantial DPDP liabilities as Data Processors.

Why BPO & Call Centres is at Risk

BPO and Call Centres operate as **Data Processors** for numerous Data Fiduciaries, making them directly liable under DPDP for their processing activities. Handling vast volumes of personal data—from customer support logs to financial transaction details and health records—makes them prime targets for DPDP scrutiny. A data breach, non-compliance with a Data Fiduciary's instructions, or inadequate security measures can lead to significant penalties, not just for the client but also for the BPO itself. They must ensure robust **security protocols**, **consent management**, and **data retention policies** align with both client contracts and DPDP mandates.

Common Violations

1.Recording calls or storing customer PII without explicit, granular consent for processing purposes beyond the immediate service.
2.Retaining customer financial details (e.g., credit card numbers) or health records on internal systems beyond the agreed-upon retention period or after contract termination.
3.Sharing customer data with unapproved sub-processors or third-party analytics tools without the Data Fiduciary's explicit consent and due diligence.

The Immediate Fix

Conduct a comprehensive **Data Flow Mapping** exercise to identify all points where customer PII is collected, stored, processed, and transmitted. Pay special attention to call recording consent prompts and data retention schedules. Implement a strict **data retention policy** for all client data, ensuring automated deletion or anonymization as per contract and DPDP requirements.